Southampton Taxi Servive

Southampton's Leading Taxi Company

 

What Information Will Be Collected About You?

We collect information about you to assist in providing the services you request. This data includes:

  • Name
  • Telephone number
  • Email address
  • Previous booking information (Dates and pick-up/drop-off addresses)
  • Credit Card details (Where provided)
  • All telephone conversations into our system and between customers and drivers are recorded. While you are in a Soton Cars Ltd vehicle, the vehicle route and GPS location are also tracked and stored.

Account Information

If you hold an account with us, we will store additional information about that account to help us manage the administration. This will include:

  • Contact names and numbers
  • Billing information

How Will This Information Be Used?

We use the information to help us manage our business and provide taxi services to you. This includes prepopulating our booking system with previous journey details to speed up bookings, managing contact information to facilitate communication regarding bookings, and using your phone details (Where appropriate) to allow automated bookings to be made via our system.

Cookies

We use “cookies” (small data files that our server sends to your browser) to help us gather and store information about users. Data from cookies is anonymized and helps us to improve user experience, communications, and solutions, including advertising.

Marketing

We may contact our customers from time to time with information and offers. Each email will have an opt-out request at the bottom should you wish to stop receiving them.

Who Has Access to This Data?

Our operators have access to the information held on our taxi booking system. Drivers have access to your name, pick-up addresses, and drop-off addresses. They do not have access to your telephone number and can contact you only via our automated system, which hides your contact details.

Credit Card Information

Credit Card information is not kept in plain view on our system. Once the details have been entered, the system will encrypt them so that operators do not have access to them. Neither Operators nor Drivers have access to your credit card details once they are on our system.

Disclosure of Information

We will not disclose any information you provide to third party companies without your express permission, except to third parties who we use (as contractors and subcontractors) in the performance of the services which you request and we provide to you, and the appropriate authorities in relation to crime prevention or solving.

Data Storage

Our data is stored on a secure server with controlled access.

Retention of Personal Data

We retain your information for specific periods based on criteria such as the purpose for which we hold your personal data, our legal and regulatory obligations, and our legitimate business interests.

Your Rights

You have rights in relation to the personal data we hold about you, including access, correction, portability, erasure, restriction, and objection. These rights are limited in certain circumstances, and you can exercise them by contacting us.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and will place any updates on our website.

This privacy policy was last updated on [7th Feb 2024].

Contact Information

For further information on how your data is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us.

 

 

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